Frequently Asked Questions

Pillow Guy is a premium bedding brand built on quality, honesty, and transparency. We offer a curated selection of luxury pillows, sheets, comforters, mattress toppers, towels, and more, all designed to deliver a five-star hotel sleep experience right at home. Our products are crafted with premium materials, sold directly to you, and backed by a 30-night risk-free trial.

"Pillow Guy" is more than just a catchy name, it's inspired by our founder and CEO, Isaac Scharf, who earned that nickname after selling over a million pillows online and gaining a reputation for knowing pillows inside and out. Isaac started Pillow Guy with a simple mission: to create incredible luxury bedding (the kind of quality you find in high-end hotels) and make it easy for anyone to get, without the confusion or hefty markups. We're a proudly independent, vertically-integrated company based in the USA.

No, Pillow Guy is not affiliated with My Pillow or Mike Lindell in any way. We are a completely separate and independent company with our own distinct identity and mission. Pillow Guy was founded by Isaac Scharf, who earned the nickname 'Pillow Guy' after selling over a million pillows online and building a reputation for bedding expertise. We're an independent, family owned business proudly based in the United States. Our company is built on our own values of quality, transparency, and honest pricing. We created Pillow Guy to deliver luxury hotel quality bedding directly to customers, cutting out middleman markups and making premium sleep accessible. While we respect all businesses in the bedding industry, Pillow Guy stands on its own merit with our curated product selection, premium certifications (RDS, OEKO-TEX®), and commitment to customer satisfaction. Learn more about our unique story and mission on our About Us page.

Pillow Guy was created to take the confusion and frustration out of buying bedding. Our founder saw that shopping for quality sheets and pillows was way harder than it needed to be, too much jargon, too many options, and not enough honesty. So we set out to change that. We wanted to make it easy for anyone to upgrade their sleep with luxury bedding minus the fuss. That means offering a select range of products that we truly believe in, cutting out middleman costs, and delivering it all in a convenient, no-nonsense way.

We've built Pillow Guy on quality, honesty, and transparency. We use premium materials (for example, our down is certified to the Responsible Down Standard and our fabrics are OEKO-TEX® certified for safety) and we stand behind every product with a 30-night risk-free trial and easy returns. Our team has years of bedding expertise and we've earned thousands of positive reviews by delivering on our promises. In short, we do things the right way, no gimmicks, no hidden fine print, because we genuinely want to earn and keep your trust.

It's intentional, we believe in quality over quantity. Our assortment is small and purposefully curated so that every Pillow Guy product is the best of its kind. By not overwhelming you with dozens of similar options, we make sure that whatever you choose from us is a winner. This focused approach lets us pour all our effort into perfecting each item instead of spreading ourselves thin. The result is a simpler shopping experience for you and bedding that we're truly proud to put our name on.

Absolutely, we believe in doing good while helping you sleep great. Pillow Guy is committed to ethical and sustainable practices. The down we use in our products is Responsible Down Standard (RDS) certified, meaning it's humanely and responsibly sourced with animal welfare in mind. We also prioritize sustainable materials and packaging wherever possible to reduce our environmental footprint. From time to time we've partnered with charitable organizations to donate bedding and pillows to those in need. As we grow, we plan to expand our community involvement even more.

Pillow Gal is our curated bedding collection designed specifically for women who appreciate premium quality with feminine style. It's part of the Pillow Guy family, featuring the exact same luxury materials, expert craftsmanship, and five-star hotel quality you expect from us, but presented in an exclusively feminine color palette. Think of it as Pillow Guy's sister brand, delivering all the comfort and quality with colors and accents that celebrate feminine aesthetics. Every Pillow Gal product carries the same certifications, the same 30-night trial, and the same commitment to transparency and honest pricing.

Pillow Gal is designed for women who want luxury bedding that reflects their personal style. Whether you're creating a serene sanctuary in your bedroom, looking for bedding that feels both sophisticated and feminine, or simply prefer softer, more romantic color palettes over traditional neutrals, Pillow Gal offers the perfect solution. It's ideal for anyone who values premium quality but also wants their bedding to feel personal and uniquely theirs. From young professionals to established homemakers, Pillow Gal speaks to women who refuse to compromise on either quality or style.

The Pillow Gal collection mirrors Pillow Guy's premium product lineup with feminine styling. Our collection includes:

• Down Alternative Pillows, Featuring cooling gel fiber fill with MicronOne® allergen barrier technology, includes a 100% cotton pillow protector in exclusive PG Pink with white satin piping
• White Goose Down Pillows, RDS Certified premium down with PG Pink accents and satin welt cord
• Pillow Protectors, Available in PG Pink percale or white sateen with pink satin piping
• Luxe Soft & Smooth Sheet Sets, 600TC Micro-TENCEL® in PG Pink, Plum, Cream, and Lily Petal
• Classic Cool & Crisp Sheet Sets, 400TC cotton percale in PG Pink, Plum, Cream, and Lily Petal
• Duvet Sets, Available in both Luxe Soft & Smooth and Classic Cool & Crisp fabrics
• Down Alternative Comforters, Hypoallergenic cooling gel fiber with PG Pink accents and white satin welt cord
• White Goose Down Comforters, 700 fill power RDS Certified down with PG Pink satin welt cord
• Mattress Toppers & Pads, Both Down-Top Featherbed and Down Alternative options
• Perfect Bundles, Complete bedding sets including sheets, comforters, pillows, and duvet covers

The quality, materials, and craftsmanship are identical between Pillow Gal and Pillow Guy, there's no difference in performance or luxury. What sets Pillow Gal apart is the aesthetic presentation. While Pillow Guy focuses on classic, versatile neutrals like Charcoal, Light Grey, Sandy Taupe, and PG Blue, Pillow Gal offers an exclusively feminine color palette including PG Pink, Plum, Cream, and Lily Petal. Many Pillow Gal products also feature signature PG Pink accents, such as pink satin piping on pillow protectors, pink welt cords on comforters, and pink-trimmed packaging details. It's the same exceptional bedding, just styled for those who prefer softer, more romantic colors.

PG Pink is Pillow Gal's signature color, a carefully selected shade that balances femininity with sophistication. It's not overly bright or juvenile, instead, it's a refined, elegant pink that works beautifully in adult bedrooms. You'll find PG Pink featured throughout the collection as accent piping on pillow protectors, satin welt cords on comforters, and as a primary color option for sheets and duvet sets. It's our way of adding a distinctive, feminine touch while maintaining the luxury aesthetic that defines all our products. PG Pink has become a beloved signature among our customers who want bedding that feels both premium and personally expressive.

Absolutely, Pillow Gal products meet the exact same premium standards as Pillow Guy. All Pillow Gal items feature the same quality materials, including 100% RDS Certified white goose down (humanely and responsibly sourced), OEKO-TEX® certified fabrics (tested and confirmed free from harmful substances), premium cotton shells, and hypoallergenic down-alternative fills with cooling technology. Pillow Gal products undergo the same rigorous quality control, are backed by the same 30-night risk-free trial, and carry the same easy return policy. The only difference is the color palette and feminine styling, the luxury, durability, and safety standards remain identical.

Yes, you absolutely can! Since Pillow Gal and Pillow Guy products share the same dimensions, materials, and quality standards, they coordinate beautifully together. Many customers love mixing the color palettes to create a personalized look. For example, you might pair Pillow Gal's PG Pink sheets with Pillow Guy's Charcoal duvet cover, or combine Pillow Gal's Cream bedding with Pillow Guy's Sandy Taupe accents. Our Luxe Soft & Smooth and Classic Cool & Crisp fabric lines are identical across both brands, so you can confidently mix items knowing the texture and feel will match perfectly. It's a great way to create a custom bedroom aesthetic that's uniquely yours.

You can shop the entire Pillow Gal collection at www.pillowguy.com/collections/pillow-gal. All products ship from our Texas warehouse, typically within 1 to 2 business days, with delivery in 2 to 5 business days within the continental US. We offer free standard shipping on qualifying orders, and every purchase is backed by our 30-day trial. If you're not completely satisfied with any Pillow Gal product, you can return or exchange it hassle-free through our Return & Exchange Portal. Our customer support team is always ready to help at [email protected] or 1-844-745-5694.

We offer a curated selection of premium bedding and bath products across these categories:

• Down Alternative Pillows and White Goose Down Pillows, with options for every sleep position
• Sheet Sets, Classic Cool & Crisp percale and Luxe Soft & Smooth Micro-Tencel options
• Comforters, Down alternative and white goose down options
• Duvet Sets, Available in both percale and Micro-Tencel fabrics
• Mattress Toppers & Pads, Down-top featherbed and down alternative options
• Pillowcases, Matching your sheet fabric preference
• Weighted Blankets, Anti-anxiety weighted comfort
• Bath Towels, Luxe bamboo-cotton blend towels

We also offer a Pillow Gal collection with the same premium quality in a curated feminine color palette.

We believe in fair pricing and no nonsense. Unlike big retail brands, we sell directly to you, which means we don't add the huge markups that come with middlemen or department store sales. We price our products based on the real cost of premium materials and sustainable manufacturing, plus a fair margin. You're paying for quality bedding itself, not a fancy logo or expensive marketing. This way, you get five-star hotel quality at a price that actually makes sense. Every product is backed by our 30-night risk-free trial.

We offer two premium pillow fills, each available in multiple firmness levels:

• Signature Down Alternative Pillow, Our best-selling pillow with over 1,500 reviews. Features a hypoallergenic cooling poly gel fiber fill that mimics the softness of real down. Available in overstuffed (side/back sleepers) and soft (stomach sleepers) options.
• White Goose Down Pillow, Premium 100% certified RDS white goose down for that plush, cloud-like comfort with natural insulation. Available in overstuffed and soft options.

Both pillow types come with cotton shells and pillow protectors for lasting freshness.

The right pillow should keep your head and neck aligned based on how you sleep:

• Side Sleepers, Need a thicker, firmer pillow to fill the gap between shoulder and neck. Choose our overstuffed options: the Overstuffed White Goose Down Pillow or Overstuffed Down-Alternative Pillow.
• Back Sleepers, Prefer medium support. Either overstuffed or standard fill works well depending on your preference.
• Stomach Sleepers, Do best with a softer, low-profile pillow to avoid neck strain. Choose our soft versions of either pillow.

We offer each pillow in two loft options to make matching your sleep style simple.

If you're a hot sleeper, you'll want a pillow that stays cool and breathable through the night. Our Signature Down Alternative Pillow uses a special cooling poly gel fiber fill that doesn't retain heat, making it an excellent choice for warm sleepers. All Pillow Guy pillows are crafted with breathable cotton shells that promote airflow.

For the coolest experience, pair your pillow with our Classic Cool & Crisp Cotton Pillowcases, which have a crisp percale weave that feels cool and airy against your skin.

Down pillows are soft, fluffy, and moldable, providing a "cloud-like" comfort that you can squish and shape to your liking. They tend to be more breathable than memory foam, meaning they stay cooler through the night. In contrast, memory foam pillows are firmer and contour to your head and neck, offering more structured support and pressure relief, but memory foam can retain heat and feel less airy.

We specialize in premium down and down-alternative pillows. Our White Goose Down Pillow gives you plush comfort with natural insulation, while our Down-Alternative Pillow offers a hypoallergenic option with cooling technology.

Down-alternative pillows use high-tech poly fiber fill to mimic the softness of real down, while latex pillows are made from natural latex foam (rubber tree sap). A down-alternative pillow (like our Signature Down Alternative Pillow) is plush, hypoallergenic, and easy to care for, it gives you that light, fluffy feel without any animal down, and is a great choice for those with allergies or who prefer vegan options.

Latex pillows are springy and very supportive; the foam bounces back quickly and holds its shape, which can be excellent for neck support. Latex also tends to stay cooler and is naturally resistant to dust mites. The trade-off is that latex pillows feel firmer and more solid compared to the snuggly, sink-in comfort of down or down-alt. If you love a huggable, feather-soft pillow, our down-alt is ideal.

We offer two distinct sheet fabrics, each with a unique feel:

• Classic Cool & Crisp Sheet Set, 400TC 100% Cotton Percale with a plain weave and matte finish. Designed for a crisp, hotel-quality sleep experience. Available in Dark Navy, Charcoal, Light Grey, Sandy Taupe, White, and PG Blue. Rated with over 218 reviews.
• Luxe Soft & Smooth Sheet Set, 600TC Micro-Tencel fabric derived from eucalyptus fibers. Futuristic luxury with eco-friendly benefits, silky soft, temperature-regulating, and sustainably made. Available in Cadet Blue, Charcoal, White, Dark Navy, Light Grey, Sandy Taupe, and PG Blue. Rated with over 223 reviews.

Our Classic Cool & Crisp sheets use 400TC 100% cotton percale, a one-over-one-under weave that delivers a crisp, cool, matte finish. These are ideal for hot sleepers or anyone who loves that fresh, hotel-bed feel.

Our Luxe Soft & Smooth sheets use 600TC Micro-Tencel, a fabric derived from eucalyptus fibers. These are silky smooth, naturally temperature-regulating, and eco-friendly, perfect for anyone who prefers a luxuriously soft, satiny feel.

We offer pillowcase pairs in both of our signature fabrics:

• Classic Cool & Crisp Pillowcase Pair, 400TC 100% cotton percale for a crisp, cool feel
• Luxe Soft & Smooth Pillowcase Pair, 600TC Micro-Tencel for a silky, smooth touch

Both are available in a range of colors to match your bedding. Pair them with the corresponding sheet set for a perfectly coordinated sleep setup.

We offer two premium comforter options:

• Down Alternative Comforter, Hypoallergenic, plush, and easy to care for. Features a premium poly gel fiber fill that mimics the feel of natural down. Rated with over 185 reviews.
• White Goose Down Comforter, Our premium offering featuring Certified RDS white goose down in a 100% cotton shell with baffle-box construction to prevent shifting. Lightweight yet warm for all-season use. Rated with over 119 reviews.

Baffle-box construction uses internal fabric walls (baffles) sewn between the top and bottom layers of the comforter to create individual compartments. This prevents the down fill from shifting, clumping, or creating cold spots, ensuring even warmth and consistent loft across the entire comforter. You'll find this construction in our White Goose Down Comforter.

We offer duvet sets in both of our signature fabrics:

• Classic Cool & Crisp Duvet Set, 400TC 100% Cotton Percale with a matte finish for that crisp hotel-quality feel. Rated with over 116 reviews. Available in Dark Navy, Charcoal, Light Grey, Sandy Taupe, White, and PG Blue.
• Luxe Soft & Smooth Duvet Set, 600TC Micro-Tencel for a silky, eco-friendly luxury experience. Rated with over 107 reviews. Available in Charcoal, Dark Navy, White, Light Grey, Sandy Taupe, and PG Blue.

Each set includes one duvet cover and two pillow shams.

We offer two premium options to transform your mattress:

• Signature Down-Top Featherbed Mattress Topper, Our ultimate luxury topper featuring a white down top layer over a supportive feather base. 100% cotton shell, baffle-box construction, and elastic corner straps for a secure fit. Rated with 22 reviews.
• Signature Down Alternative Mattress Pad, A plush, hypoallergenic mattress pad featuring down-alternative fill for cloud-like comfort without allergens. Rated with 48 reviews.

Yes! Our Weighted Anti-Anxiety Blanket uses deep pressure stimulation to help alleviate anxiety and stress, improve sleep quality, and provide calming comfort. Filled with premium glass beads and polyester fiber, it's box-stitched to prevent shifting and features a dual-texture design for versatile comfort.

The general guideline is to choose a weighted blanket that is approximately 10% of your body weight for the most calming, effective experience.

Our Luxe Towels are constructed of durable fibers made of 50% Bamboo and 50% Cotton. Super soft and naturally odor resistant, each towel is ultra-absorbent and weighs in at an impressive 650 grams per square meter. Our embossed logo adds a three-dimensional element to its design. We offer:

• Oversized Bamboo Bath and Hand Towels, Complete set for ultimate bathroom luxury
• Bamboo Bath Towel (Standard Size), Premium quality in a standard size
• Oversized Bamboo Hand Towel, Perfect for powder rooms and guest bathrooms
• Luxe Turkish Towels, Embossed Logo, Our signature embossed design

Available in Pillow Guy Blue, White, and Charcoal, all rated with over 103 reviews.

Materials are the heart of any bedding product, so we make no compromises. We source the best quality and most responsible materials we can find, because they directly impact your sleep experience. Our pillows use either 100% certified RDS white goose down or a cutting-edge cooling gel fiber fill, both chosen for supreme comfort and support. Our sheets are made from high-end, natural fibers (like long-staple cotton percale or eco-friendly Micro-Tencel from eucalyptus) for a soft, breathable feel.

By using top-notch materials, our products not only feel more luxurious, but they're also durable and safe (no mystery foams or harsh chemicals). You'll feel the difference every night.

We use a carefully selected range of premium materials:

• 400TC 100% Cotton Percale, Crisp, cool, breathable weave for our Classic Cool & Crisp line
• 600TC Micro-Tencel (Eucalyptus), Silky soft, temperature-regulating, sustainably sourced for our Luxe Soft & Smooth line
• RDS Certified White Goose Down, Ethically sourced, lightweight natural warmth
• Down-Alternative Cooling Gel Fiber, Hypoallergenic, cool-to-the-touch, mimics natural down feel
• 50% Bamboo / 50% Cotton Blend, Naturally antibacterial, odor-resistant for our towel collection
• Weighted Glass Beads, Even weight distribution in our weighted blanket

Yes. We design all our bedding to be as allergy-friendly as possible. Our down pillows and comforters undergo rigorous cleaning to remove allergens and are certified hypoallergenic, so even many people who normally can't use down can enjoy ours. If you have sensitivities, our down-alternative fill is a great option because it's naturally hypoallergenic (and still super soft and supportive). We also avoid harsh chemicals in production, our sheets are made in OEKO-TEX® certified facilities, so you can sleep comfortably without worry.

We carry two key certifications:

• RDS (Responsible Down Standard), An independent, global certification ensuring the down and feathers in our products come from animals that have been treated humanely. No live-plucking or force-feeding occurred in the sourcing. Found in our White Goose Down Pillows, Down Comforter, and Featherbed Topper.
• OEKO-TEX® Certification, Our fabrics are independently tested and confirmed safe for human use, free from harmful substances including pesticides, heavy metals, and formaldehyde.

Simply put, we focus on what works and what lasts. Bedding "trends" come and go, but great sleep is timeless. We don't jump on every new fad or gimmicky feature that pops up, instead, we stick to proven materials and classic designs that we know will give you a great night's sleep. Our colors and styles are intentionally kept versatile and enduring, so your bed looks and feels great for years to come without worrying about the latest trend. In other words, we prioritize lasting comfort over hype.

We prefer facts over fluff. You won't hear us promise that our pillows will magically cure insomnia or make you win the lottery, we think those kinds of claims are misleading and unnecessary. Instead of resorting to wild "miracle product" stories, we focus on real, tangible benefits: well-chosen materials, thoughtful construction, and products that do what we say they do. We'd rather earn your business through trust and real customer satisfaction than through flashy gimmicks. In the end, we let the quality of our bedding and the reviews from our customers speak for themselves.

Choosing Pillow Guy means choosing a better night's sleep made simple. We set ourselves apart by combining the luxury and comfort of high-end bedding with a straightforward, no-hassle experience. Our products are meticulously crafted using the same materials you'd find in top luxury brands, but we offer them in a curated selection that's easy to shop. No guesswork on thread counts or fill levels, we've done the homework to present you only the best choices. Plus, we treat our customers like family: fair pricing, a 30-night trial, and attentive customer service are all part of the package.

Most Pillow Guy products are designed to be easy-care and machine washable. We recommend using a mild detergent on a gentle cycle, and tumble-drying on low heat (for down items, tossing in a couple of clean dryer balls can help keep the fill fluffy). Each product may have specific care instructions, so be sure to check out our Care Guide for all the details and tips on keeping your pillows, sheets, and comforters in great condition.

Both our down-alternative and down pillows are machine washable. Wash on a gentle cycle with mild detergent and dry thoroughly on low heat. For down pillows, tossing in a few clean dryer balls helps maintain their loft and fluffiness.

We recommend washing pillows every 3 to 6 months to maintain freshness and support.

Our White Goose Down Comforter is machine washable and machine dryable. Use a large-capacity washer and dryer, and add dryer balls to help re-fluff the down during drying.

Our Down Alternative Comforter is also machine washable and dryable. Follow the same gentle-cycle approach with mild detergent.

• Down-Top Featherbed Topper, Spot clean only. Do not machine wash or submerge. Shake and fluff regularly to maintain loft.
• Down Alternative Mattress Pad, Machine washable and dryable. Use a gentle cycle with mild detergent.

Orders are typically processed and shipped out within 1 to 2 business days from our Los Angeles warehouse. Once shipped, delivery within the US usually takes about 2 to 5 business days, depending on your location.

Yes! We offer free standard shipping on qualifying orders within the continental United States. Check our website for current shipping promotions and details.

Yes, we do ship to many international destinations through our partner Global ShopEx. Visit our website for more details on international shipping options and availability.

A signature may be required upon delivery for high-value orders to ensure your premium purchase is received securely. Standard orders typically do not require a signature.

We offer a 30-day free exchange and return policy. If you're not completely satisfied with your purchase, you can return or exchange the product within 30 days of delivery through our Return & Exchange Portal. We'll make sure the process is quick and hassle-free.

If you need to modify an order, timing is key, we process and ship orders quickly (often within the same day), so please contact us as soon as possible. Once an order is placed, you may be able to edit details like shipping address or even cancel it, but only if it hasn't left our warehouse yet. The fastest way to request a change or cancellation is to email [email protected] or call 1-844-745-5694 with your order number. If the package has already shipped, you can take advantage of our 30-day return policy once the item arrives.

In the rare event your order doesn't arrive when it should, don't worry, we'll help make it right. First, use the tracking number from your shipping confirmation to check the package's status (you can also track your order here). If the tracking shows delivered but you can't locate the package, check with neighbors or your building management. If it truly appears lost or possibly stolen, please reach out to us at [email protected] or call 1-844-745-5694. We'll investigate and work with you on a solution.

We take great care to package our bedding securely, so damage is very uncommon, but if something did arrive damaged or with a defect, we're here to fix it fast. Please email us at [email protected] or call 1-844-745-5694 right away. If you can, include a photo of the damage/defect and your order number, this helps us assess the problem immediately. We'll typically arrange to send you a replacement product at no cost.

Absolutely. Our PG Perks Rewards Program lets you earn points for your purchases (and other actions like referrals or reviews) and redeem those points for discounts on future orders. It's free to join, just create an account on our site and you'll automatically start earning points.

Yes! We have a referral program that rewards both you and your friends. When you refer someone and they make their first purchase, your friend will receive a welcome discount, and you'll receive a reward as a thank-you. You can find your referral link on our Referrals page.

You can find plenty of customer reviews right on our website. Each product page features reviews from verified buyers, just scroll down to see star ratings and read their comments. We're proud to say we've gathered over 30,000 five-star reviews across our products. In addition, Pillow Guy products are sold on platforms like Amazon, Wayfair, and Macy's, where you can also find reviews. We have nothing to hide, feel free to do your research and see the consensus for yourself!

We're here to help! You can reach us at:

• Email: [email protected]
• Phone: 1-844-745-5694
• Returns & Exchanges: Return & Exchange Portal
• Contact Page

Our team is committed to ensuring you have the best possible experience with your Pillow Guy products.