Refund policy
Our return and exchange policy is valid for 30 days from the date of the arrival of your shipment as verified by the delivery company used. After 30 days, we are unable to offer a refund or exchange.
A 20% restocking fee will apply to all returned orders and will be deducted from the refund amount. For orders below $99, the original $10 shipping fee will not be refunded.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Cancellations: Orders may be requested to be cancelled, but we cannot guarantee that the cancellation can be processed if an order has already started processing. We will do everything in our power to stop an order in process; however, we cannot guarantee that will happen. If an order is not able to be stopped, the buyer must go through the Returns Process.
Refunds (if applicable):
Once your return is received and inspected, we will notify you via email regarding the status of your return. You will be informed whether your return has been approved or rejected.
Please note that a 20% restocking fee will apply to all returned orders, which will be deducted from the purchase price of your refund. For orders below $99, the original $10 shipping fee will not be refunded. Any costs for expedited shipping will also not be refunded.
If your return is approved, the refund will be processed, minus any applicable restocking or shipping fees, and credited to your original payment method within 3-7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@pillowguy.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed or physically mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping & Returns
To return an order, please ship to the following address:
PG Goods, LLC
1530 John Carney Dr.
Tyler, TX 75706
For purchases under $99, a prepaid return label will be provided via email. Please note that shipping cost of $10 will be deducted from the refund amount.
For purchases over $99, a prepaid return label will be provided via email, and you will receive a full refund of the purchase price.
Expedited shipping costs will not be refunded.
All returned orders will be assessed a 20% restocking fee.
We are unable to contact any carrier to pick up your return. You must return your order to a drop off location with the prepaid label attached.
The time it takes for an exchanged product to reach you may vary depending on your location.