Shipping policy

Shipping Policy

At Pillow Guy, we work to get your order on its way as quickly and efficiently as possible. Below you'll find everything you need to know about processing times, shipping methods, delivery expectations, and what to do if you experience a shipping issue.

Order Processing

• Orders are processed within 2 business days.
• Orders are processed Monday through Friday, excluding major holidays.
• Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Once your order ships, you will receive a shipping confirmation email that includes your tracking information.

Shipping Methods

We ship using trusted carriers, including:

• UPS
• FedEx
• USPS

Carrier selection is based on your shipping destination, package size, and the shipping method selected during checkout.

Shipping Options

We offer:

• Standard Shipping
• Expedited Shipping (available at checkout for an additional fee)

Standard delivery typically arrives within 3 to 5 business days after your order has shipped.

Delivery estimates are provided by the carrier and are not guaranteed.

Free Shipping

Pillow Guy offers Free Standard Shipping on qualifying orders of $99 or more within the contiguous United States.

Additional shipping charges may apply for expedited shipping options.

Shipping Locations

We currently ship within the contiguous United States.

We also ship to:

• P.O. Boxes
• APO/FPO military addresses

At this time, we do not ship to:

• Alaska
• Hawaii

Signature Confirmation

For added security, a signature is required for all orders with a merchandise value of $300 or more.

If no one is available to sign for the package, the carrier may attempt delivery again or hold the package for pickup according to their policies.

Tracking Your Order

Once your order has shipped, you'll receive an email with tracking information so you can follow your shipment from our warehouse to your door.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Delivery Delays

While we do our best to ensure timely delivery, shipping delays can occasionally occur due to weather, carrier volume, holidays, or other circumstances beyond our control.

We appreciate your patience and will gladly assist if you experience an unexpected delay.

Lost, Damaged, or Missing Packages

If your order arrives damaged, appears to be lost, or is marked as delivered but cannot be located, please contact us as soon as possible.

Email: hello@pillowguy.com

Our team will work with you and the shipping carrier to resolve the issue as quickly as possible.

Incorrect Shipping Address

Please review your shipping information carefully before completing your purchase.

If you notice an error after placing your order, contact us immediately at hello@pillowguy.com. While we'll do our best to update the address before shipment, we cannot guarantee changes once an order has entered processing or has shipped.

Questions?

If you have any questions about your order or need assistance with shipping, our customer support team is here to help.

Email: hello@pillowguy.com

We appreciate your business and look forward to helping you Wake Up Ready.