- What's the difference between Cool & Crisp and Luxe soft and smooth?
- What is your return policy?
- What's the difference between Down and Down Alternative?
- Can I wash my comforter?
- Is your down responsibly sourced?
- When is my order shipping?
- How do I contact Customer Service?
- Why is it called Pillow Guy?
- How much is shipping?
- Do you ship internationally?
- Can I wash my Pillow?
What's the difference between Cool & Crisp and Luxe soft and smooth?
The most notable difference is the overall feel, they are both breathable 100% cotton sheets, but you'll definitely be able to tell the difference if you've felt them. One has that crispy feel and the other has a soft, cozy feel. (I am definitely a soft & smooth type of guy)
Here is a more detailed answer:
Our Soft & Smooth sheets are Made with the silky fibers of the eucalyptus tree, these 600TC Micro-Tencel sheets are futuristically luxurious and environmentally savvy. Tencel lyocell fibers are also gentle to the skin, with a silk like feel. The microscopic surfaces of the fibers are smoother than even Modal, Cotton and Wool. Soft, smooth, and extremely breathable, so there’s no need to sweat these sheets.
Our Cool & Crisp sheets are 400TC 100% Cotton Percale woven for that cool, crisp 5-star hotel sleep every night. Percale is plain in weave and characterized by a matte finish and crisp hand. Just like your favorite crisp white shirt, percale sheets are a bedroom must-have, especially during the hot summer months.
What is your return policy?
30 Day sleep free guarantee. If you are not satisfied with your Pillow Guy product we will provide a full refund and pay for return shipping. no questions asked.
What's the difference between Down and Down Alternative?
Although our Down and Down Alternative products are made to be very similar. Our Down products are made from 100% RDS-Certified, goose down. While our vegan friendly Down Alternative products are made from superior cool, hypoallergenic Poly Gel Fiber.
Can I wash my comforter?
Yes, all our comforters are machine washable. Please see the advised care label.
Is your down responsibly sourced?
Yes! Our goose down is 100% RDS-Certified. (Responsibly Sourced Standard) The Responsible Down Standard ensures that down and feathers come from ducks and geese that have been treated well. The standard also follows the chain of custody from farm to product, so consumers can be confident that the down and feathers in the products they choose are truly RDS.
When is my order shipping?
Products ship between 1-3 business days after your purchase. If you have an issue with your order please call or email us. You should receive a response within 24 hours.
How do I contact Customer Service?
Click "contact us" on the bottom of the page.
Email: [email protected]
Why is it called Pillow Guy?
Our founder, Isaac Scharf, would always be referred to as the 'Pillow Guy' by all his friends and collages. As you can see, the name has hence stuck.
How much is shipping?
All of our products come with FREE continental U.S. shipping!
International shipping rates may apply at checkout.
Do you ship internationally?
Yes, we ship world-wide. Shipping rates may be applied at checkout.
Can I wash my Pillow?
Yes, all our pillows are machine washable. Please see the advised care label.