Not what I expected
The pillow was very heavy, which sends up red flags for me. If this is down alternative, I'm not sure why the pillow was dense and heavy. I accepted those attributes, but when i tried to sleep on it, I experienced severe breathing problems. I do have an allergy to dust mites. But I have never had such exteme bronchial and nasal symptoms.
Do you have a hypo allergenic model? For all the money my son spent on this pillow,(it was purchased partly by a gift card from him) I would hope that you have an acceptable alternative .
Thank you for reaching out and I'm sorry to hear about your experience with our pillow. My name is Zac Hedin and I'm the Customer Experience Manager for Pillow Guy. I'd like to first help explain more about the pillow and then discuss the symptoms you're experiencing.
Our pillow is heavier due to our poly gel fiber fill at fill weight of 45oz. With the model you currently have, the overstuffed, side sleeper, it is heavier to ensure that your head and neck are cradled and kept in the proper sleep position. As well, our pillows use MicronOne technology as it is hypoallergenic, dust mite, and bed bug-free. Please feel free to read more about the features of our pillow here: https://www.pillowguy.com/collections/down-alternative-pillows/products/pillow-gal-down-alternative-pillow.
Is it possible that the pillow and/or pillow protector could have been washed or placed with something that could have brought on the symptoms you described? Personally, I sleep on the Pillow Guy version of these pillows but I also have allergies that have kicked up quite a bit as of late. Is it possible that you're experiencing an up-tick in allergies causing this issue? With the MicronOne technology, I truly have never had anyone state that they believe this pillow is causing the issues you've described. I'm truly interested in learning more about your situation so that I can best help.
If you'd like, I would be happy to send you another pillow to try as I'm confident that the pillow is not the culprit to these issues and I want to ensure your health and happiness with our product. If you'd like to give that a shot, please let me know. I'm happy to work with you further.
Customer Experience Manager